Congress recently created the Affordable Connectivity Program, a long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and more for a long time. The FCC is seeking comment on the changes enacted in the Infrastructure Investment and Jobs Act and will be adopting rules for the Affordable Connectivity Program. Please stay tuned for additional updates.

The benefit will provide a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount to purchase a laptop or desktop computer from participating providers.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

https://www.fcc.gov/acp

About the Affordable Connectivity Program

A household is eligible if a member of the household meets at least one of the criteria below:

• Has an income that is at or below 200% of the federal poverty guidelines;
• Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
• Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
• Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
• Received a Federal Pell Grant during the current award year.

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.

Yes. You are responsible for any amount over $30 per month (or over $75 per month on Tribal lands) for broadband service under the Emergency Broadband Benefit.

Free Shipping
Currently, these are wait-listed and you can start internet service immediately and if you opt for the $50 device, we will ship it once the stock arrives and you will be invoiced. No need to pay at this time.

Standard shipping is included on all orders. Our standard shipping is a 4-7 business day delivery service to US addresses.

30-Day Return Policy
Items must be returned within 30 days of the purchase date for this policy to apply.

One Year Hardware Warranty
All warranty requests are submitted within one year from the ship date.

Includes
2 in 1 Power Adapter, Docking Station, Docking Station Power Adapter, LCDs, Video Cables, Power Cords, Mouse, and Keyboard.

Yes, the benefit is available to eligible new, prior and existing customers of participating providers. Existing customers may use any or all of the discounts towards upgrading to higher speed plans.

Duplicate Address: If you live with another adult who participates in the ACP Program, you will need to answer a few questions to find out if your household qualifies for more than one benefit.

Documentation must include:

Complete an ACP Program Household Worksheet if someone else at your address is in the ACP Program (this worksheet will be released later this month.)

Hours
7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email
Contact USAC at: EBBHelp@usac.org

By Phone
The EBB Program Support Center at (833) 511-0311 can help with questions about:

The status of your ACP application
Documents needed to show you qualify
Companies in your area
Assistance with the ACP Program Household Worksheet
Resetting your account
Contact LTD broadband Internet

This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and more for a long time. The FCC is seeking comment on the changes enacted in the Infrastructure Investment and Jobs Act and will be adopting rules for the Affordable Connectivity Program. Please stay tuned for additional updates.

Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the ACP, you will need to opt-in to continue broadband services at LTD broadband’s published rates after the program ends.

New LTD broadband Customer Requests:
If you are interested in new Internet service, click the Enroll in ACP Button above.

Existing LTD broadband Customers:
Upgrade your existing LTD broadband Internet service. You can apply any portion of the $30 service discount if your household simply needs more capacity for work, home school, telehealth and other at-home entertainment needs.

Existing LTD broadband Customers – Apply discount or upgrade your plan and apply a portion of the discount to higher plans if you elect to do so. If a household is already a Lifeline participant, they will not need to apply for the ACP, simply provide documentation indicating your Lifeline account information.

Current Lifeline subscribers can keep their current Lifeline benefit while also adding a plan that is offered through the ACP.

People who are not currently participating in Lifeline must apply for the ACP through the National Lifeline Verifier. Applications can be completed online or via mail. Applicants must provide a full name, date of birth, address, and one of the following identification documents: Social Security Number, Tribal identification number, government-issued ID, passport, driver’s license, or Taxpayer Identification Number.

Upon completion, an applicant can immediately find out whether they qualify for the ACP. If the National Verifier cannot automatically confirm eligibility, applicants may need to upload additional documents. A broadband provider may also help with the application process.

Customers have two ways to apply for ACP through the Lifeline process on their own using the National Verifier. OR If a customer wants more support applying, they can also ask a LTD broadband ACP knowledgeable representative to help submit an application.

You will need the following information to apply:

Full legal name
Date of birth
Last 4 digits of your Social Security number (or Tribal identification number) Address

When can I apply?

You can request service today by clicking the Enroll in ACP Button above or click here.

Contact LTD broadband Internet

You will contact LTD broadband if you have questions about your device, service, or bill—(the FCC ACP help desk administered through USAC cannot provide assistance with device, service, or billing issues).

You can email the LTD broadband ACP Team at helpdesk@ltdbroadband.com.

If you participate in one of the qualifying programs, such as SNAP, Medicaid, or Lifeline; provide a letter or official document as proof.

Documentation must include:


• Your (or your dependents) first and last name
• The name of the qualifying program, such as SNAP
• The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document
• An issue date within the last 12 months or a future expiration date For the Free and Reduced Price School Lunch Program or School Breakfast Program, documents can be from either the 2019-2020 or the 2020-2021 school years
• For Federal Pell Grants, documents should be from the current award year


Document Examples and Tips:


• Benefit award letter
• Approval letter
• Statement of benefits
• Benefit verification letter
• For Federal Pell Grants, documents should be from this academic year and can include screenshots of a StudentAid.gov dashboard or a copy of the email sent by the Department of Education about the ACP Program.


Household Income

If you qualify through your income, you will need to provide a document that shows your annual income.

Documentation must include:

Your (or your dependent’s) first and last name Your annual income

Document Examples and Tips:


• Prior year’s state, federal, or Tribal tax return
• Current income statement from your employer or a paycheck stub
• A Social Security statement of benefits
• Veterans Administration statement of benefits
• Unemployment or Worker’s Compensation statement of benefits
• Divorce decree, child support award, or a similar official document showing your income
• A retirement/pension statement of benefits
• Identity Verification
  
  When you apply to the ACP Program, there are many different types of identification (ID) that can be used to verify your identity. Applicants can choose one of the following:
  
  
• Social Security Number*
• Tribal Identification Number
• U.S. Driver’s License
• Other Government-issued ID, such as a state ID
• U.S. Military ID
• Passport
• Individual Taxpayer Identification Number
• If you submit identity documents, they must contain your first and last name and your date of birth.
  
  *Social Security Numbers are not required to participate in the Emergency Broadband Benefit Program, but using a Social Security number will process your application the fastest.
  
  Address
  
  Documentation must include:
  
  
• Your first and last name
• Your physical address


Document Examples and Tips:


• Proving your address online is different than if you submit proof by mail
• The online application asks you to drop a pin in USAC’s mapping tool
• If you choose to mail in documentation, you can send a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you live on Tribal lands)
• Other options include
• Driver’s license or other valid government, state, or Tribal ID
• Utility bill
• Mortgage or lease statement
• Most recent W-2 or tax return
• Duplicate Address
If you live with another adult who participates in the ACP Program, you will need to answer a few questions to find out if your household qualifies for more than one benefit.

Documentation must include:


• Complete an EBB Program Household Worksheet if someone else at your address is in the EBB Program (this worksheet will be released later this month.)
Document Examples and Tips:


• If you use the online application, a blank, fillable worksheet will appear in the online application.
• By mail, you must complete the paper form and send it to the EBB Program Support Center:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Substantial Loss of Income

Showing loss of income is only half of the requirement. You must also show that your annual household income is now below $99,000 for single filers or $198,000 for joint filers.

Documentation must include:


• Your first and last name
• Your change in income or job status
• Your current household income


Document tips and examples:


• You will probably need two documents: one to show your income change and one to show your current income
• Loss of income documents:
• Layoff/furlough notice
• Unemployment application, approval letter, or benefit statement


Current income documents:


• 2020 state, federal, or tribal tax return
• Social Security statement of benefits
• Veterans Administration statement of benefits
• Retirement or pension statement of benefits
• Unemployment or Worker’s Compensation statement of benefits
• Divorce decree, child support award, or a similar official document showing your income


Emancipated Minor

You must be at least 18 years old to participate in the EBB Program on your own unless you are an emancipated minor.

Documentation must include:


• Your first and last name
• Confirmation of emancipated minor status


Document tips and examples:


• Court document
• Certificate


Online

Log in or create a new account to the National Verifier online portal to upload pictures and documents. You can also complete the Household Worksheet online (this worksheet will be released later this month.)

Mail

You can submit applications and proof documents by mail to the address below. To avoid delays, you may wish to send key proof documents with your initial application.

Always print and include a cover sheet if you sent documents by mail so that we can match your documents to your application (this cover sheet will be released later this month.)

Emergency Broadband Support Center P.O. Box 7081, London, KY 40742

Contact LTD broadband Internet For

Submitting your approval notice information into the ACP for immediate discounted Internet and computing device option. Contact LTD broadband if you have questions about your device, service, or bill. You can email the LTD broadband ACP Team at helpdesk@ltdbroadband.com or call 507-369-6669 for assistance.